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Where are aervyl products manufactured?
Our current products are all made in Hamburg, Germany.
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Is there a physical location where I can shop the aervyl products?
At the moment we are exclusively available online. For updates on pop ups and events check our instagram @aervyl.
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What locations do you ship to?
We ship to all countries within the EU, if you are located in the UK please contact us via email.
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How long does shipping take?
Since we have some products that are made to order shipping can vary between one to four weeks. If you are worried just contact us and we´ll check your order.
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Do I have to pay for the shipping/return?
Unfortunately you have to pay on top for shipping and return since we are a small brand.
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Any questions left?
Just write us an email to hiaervyl@gmail.com and we will answer it as soon as possible :)
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General return information
Aervyl has a 14-day return policy: you have 14 days from when your order is delivered to ship it back to us for a refund. Any claim regarding the delivery of the product(s) must be submitted within 14 days following receipt of the product(s). They must be sent in their original condition (packaging, accessories, tag, etc.). Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks of the return of product(s) are borne by the sender. To accept the return, the product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, and accompanied by all of its accessories.
If you need any further information, you can send an email to hiaervyl@gmail.com.